Air freight Operations Specialist

Job description

Key Responsibilities

• Shipment Coordination: Manage and execute end-to-end air freight logistics (imports and exports). Arrange carrier bookings and coordinate container haulage with local and international transport partners.
• Documentation & Customs: Prepare, verify, and complete vital shipping documents, including Bills of Lading (B/L), commercial invoices, certificates of origin, and customs clearance paperwork.
• Tracking & Milestone Management: Track shipment progress from origin port to destination. Monitor vessel schedules and proactively resolve transport challenges.
• Stakeholder Communication: Maintain daily communication in both English and Serbian with clients, shipping lines, and global agents. Keep all parties updated on shipment ETAs. 
• Financial Administration: Handle daily administrative file processing, update Transport Management Systems (TMS), process vendor invoices, and prepare operational costing sheets. 

Requirements

Required Qualifications

• Experience: Minimum 1–3 years of proven experience in freight forwarding, air operations, or air logistics management.
• Languages: Fluency in both Polishand English is required (written and spoken). You must be comfortable drafting professional emails and speaking on the phone with international partners in English.
• Industry Knowledge: Solid understanding of air freight processes, global trade regulations, and Incoterms.
• Technical Skills: Competency in modern Transport Management Systems (TMS) and Microsoft Office (Excel, Outlook).
• Soft Skills: Exceptional problem-solving capabilities, strong team-player mindset, and the ability to perform well under pressure in a fast-paced environment.

We offer

•  A supportive and collaborative work culture.
•  Competitive salary and benefits package.
•  Opportunity to lead a high-performing team in a dynamic environment.
•  Possibility of home office.
•  Opportunity of professional growth and development into a multinational organisation.